Housekeeping Questions
What is my project going to cost
Every business has their own unique needs, and that’s exactly how I approach my projects.
After a discovery call, you’ll receive a bespoke proposal that outlines how we can work together to reach your unique business goals.
For reference, my branding services start at $3,750 and my website services start at $2,800, exclusive of tax.
Digital and print collateral projects are quoted on a per project basis.
HOW WILL WE KEEP IN TOUCH?
Throughout your project we’ll have frequent touch points meetings (brand strategy workshop and concept reveal).
You’ll always have the ability to send me a message or schedule a video call through Trello, and I will respond during my regular business hours.
What if I can't afford the full investment all at once?
I understand branding is a large investment, especially for small businesses.
When I create your proposal, I’ll break your project down into phases so you can plan ahead and get a sense for what each step will cost. For example, we can focus on your brand in phase one, website in phase two and collateral in phase three.
To move forward, I will require a deposit to hold your space in my calendar.
From there, you’ll have the option to pay for the balance of the current phase in one, two or three monthly instalments.
For easy planning and to ensure there’s no surprises, project invoices will be sent at the end of each month.
When can we get started?
I’m so excited to work with you! When we have our discovery call I’ll be able to provide you with an accurate start date.
Can we work together if I'm not local to Edmonton?
Yes, of course!!
I have worked with clients all over North America including Ontario, Vancouver and California.
My process is completely virtual allowing me to work with anyone, from anywhere. The internet brings us all together, and that’s a beautiful thing.
How do I know if the investment will actually pay off for my business?
I totally understand this concern—investing in your brand is a big decision, especially when you're juggling so many responsibilities.
While I can't promise specific revenue numbers (anyone who does should be a red flag), my clients consistently tell me they feel more confident showing up, marketing becomes easier, and they start attracting aligned clients who value their work instead of shopping on price alone.
I can promise the transformation that happens when you stop spending hours second-guessing design choices and start focusing that energy on serving your clients. Many wish they'd made this investment sooner because of how much time and mental energy it freed up.
During our discovery call, we'll talk about your specific goals so you can decide if this feels like the right investment for where your business is now. The best investments align with your values and support your long-term vision—only you can determine if that's what this feels like for you 😊
frequently asked questions
All kinds of questions and answers
Here’s a extensive list of frequently asked questions. If you still have questions, please send me an email to hello@kinddesign.studio and I’d be more then happy to help.
Project Questions
HOW MANY CONCEPTS DO YOU PROVIDE?
One! My work involves an extremely in-depth process, where many elements are combined to ensure beautifully strategic results
To present multiple concepts for my clients, I’d be splitting my energy between multiple solutions every time, producing several watered-down versions of the desired result. Instead, my process is to produce one laser-focused solution which perfectly reflects your brief and goals.
What if I don't like what you create
This is a normal concern to have if it’s your first time working with a creative.
My design process is highly collaborative, meaning we’ll have multiple check-ins to ensure we’re always on the same page during the briefing, brand strategy and creative direction phases.
This guarantees that we’re continuously in alignment when it comes to your brand, with no surprises.
In addition, your service will include an allotted amount of time for complementary revisions so we can make sure everything is just right.
WHAT HAPPENS IF I REQUIRE ADDITIONAL REVISIONS
It happens, sometimes we need a little bit of extra time to get things just right. Additional revisions can be requested and will be billed at my hourly rate.
DOES YOUR Proposal INCLUDE FONTS, WEB HOSTING OR PHOTOGRAPHY?
Your project proposal is for design services only. Additional project materials such as domains, font licensing, or stock photos aren’t included and will be quoted separately when/if required.
Do I need copywriting and photography?
In my experience, the most successful projects have also invested in professional copywriting and photography. I would strongly recommend it.
If this just isn’t possible, I am able to curate a on-brand library of stock photos for a small fee.
I know what I want, Can you just remake my Canva logo or execute my idea?
Unfortunately, I cannot create yours, or someone else’s concept.
My creative process is refined and highly conceptual to ensure my concepts are strategic, unique and delivers on what I promise.
In my experience, the most success comes from clients who are excited to be a part of the process and see the value and transformation designers bring to their businesses.
i just love my brand so much, can i add more deliverables?
Of course. It’s so exciting dreaming up all the possibilities and applications of your new brand! If you want to add on additional work beyond the scope listed in the signed proposal they will be quoted and invoiced separately.
Will I be able to manage my brand materials myself after we're done
Absolutely!
Once we’re finished your brand you’ll receive a brand snapshot or brand guidelines that outlines everything you need from logo usage, text styles and colour codes.
If we’ve created a beautiful website, you’ll receive video tutorials walking you through how to make changes and updates on your new site.
If you’d rather offload design tasks and free up time, I’m happy to take them off your plate. Ask me about my design retainer services.
Can you guarantee results?
Investing in your brand is a big decision, and it is natural to wonder about the return.
While I can’t promise specific results, I can promise a thoughtful and strategic design process that gives you the tools to confidently grow your business.
A strong brand has the power to build trust, attract the right clients, and bring repeat business—but like any investment, results depend on how it is implemented and integrated into your business.
Your experience will be shaped by many factors, including your industry, goals, marketing efforts, and how you use your new brand to show up in your business.
My role is to equip you with a brand identity that aligns with your vision and resonates with your audience. When paired with consistency and strategy, it becomes a powerful foundation for growing your business.
The testimonials and examples shared on my website are from real clients and represent what is possible. Every business journey is unique, and I am here to support you in making the most of your brand’s potential.
GET IN TOUCH
Think we’re a creative match made in heaven?
Choosing to invest in your business is an exciting time and I’d love to see how I can support you. My discovery calls are the perfect way to make sure we’re the right fit, no pressure and never any strings attached.
During our call we’ll discuss your current brand, pain points, and the big picture vision you have for your business. We’ll clarify project details, quickly introduce my process and answer any questions you have.
I can’t wait to meet you!
